News & Events

Tuesday, July 1 2025, 23:30 - Pumping and Power Equipment Status

Currently the Sewerage and Water Board of New Orleans has 86 of 93 drainage pumps available for use.

Saturday, June 21 2025, 08:41 - How to Protect Your Pipes from Freezing Temperatures

When it's cold outside, remember that just a little water goes a long way. You can protect your pipes and reduce the risk of freezing with a few simple techniques. First, insulate your outdoor pipes before it gets cold. When the temperature drops below 32 degrees, run a spaghetti-thin stream of water from ONE faucet the farthest away …

Monday, November 4 2024, 11:14 - SWBNO Launches City’s First Water Service Line Material Inventory

The Sewerage and Water Board of New Orleans (SWBNO), in collaboration with BlueConduit, launched the city’s first ever water service line material inventory alongside utilities across the country in compliance with the EPA’s Lead and Copper Rule Revisions.

Thursday, December 19 2024, 12:59 - SWBNO Announces New Temporary Fixed-Rate Billing Option

The Sewerage and Water Board of New Orleans (SWBNO) announced a new billing option for eligible customers, made possible by the recent passage of Act 393 during the 2024 Regular Legislative Session.

Thursday, July 18 2024, 17:40 - Learn More About the Quality of New Orleans' Tap Water

The Sewerage and Water Board of New Orleans’ annual Consumer Confidence Report is now available online

Monday, June 24 2024, 14:59 - Plumbers: Increase your Business by Getting a Backflow Tester Certification

SWBNO is hosting a backflow tester certification course and a recertification class July 29 through August 2 at the Carrollton Water Treatment Plant

Thursday, June 13 2024, 13:28 - Letter to our Customers about Funding for Additional Accounting Resources

Billing and Customer Service remain a top priority for our utility. The City Council has announced funding to help our utility sort through billing data.

Tuesday, June 25 2024, 09:28 - Louisiana State Legislative Session Update for 2024

Together, with all stakeholders, we are continuing to identify challenges and pursue progress for the people of New Orleans.

Wednesday, May 15 2024, 16:51 - Join us at our Job Fair on June 21 at the Convention Center

We are hiring across the Board! The Job Fair will offer on-site hiring opportunities and also features over a dozen public agencies and businesses participating

Tuesday, April 30 2024, 14:35 - SWBNO Begins Smart Meter- Based Billing

Customers will also be notified of potential leaks via Continuous Use Letters

Tuesday, March 12 2024, 13:48 - SWBNO Partners with Promise to Launch PromisePay Payment Plans

We are now offering customers a new, flexible, and interest-free way to pay their past due water bills.

Wednesday, January 31 2024, 08:34 - 2023 Year In Review

As public servants of the Sewerage and Water Board of New Orleans, we report to work every day with a shared goal: improve the quality of life for New Orleanians and turn the page for this historic, yet aging, utility toward a brighter future.

Monday, January 29 2024, 16:23 - Letter to Our Customers about Our Water Quality Testing

You may have heard about the recent irregularities identified in our water quality testing or received an insert in your bill. Public health is our top priority as we implement and comply with all corrective measures. Find more information here.

Wednesday, January 3 2024, 16:31 - Save Water, Lower Your Bill

Check Out These Water Conservation Tips

Monday, November 25 2024, 16:02 - Don't FOG up your holiday season with a plumbing disaster. Learn how to deal with Fats Oils and Greases

Fight F.O.G. Keep Fats, Oils & Grease Out of Your Drain!

Thursday, December 7 2023, 15:13 - A Letter to Our Customers

Click here to learn more about our next steps after last week's rain event.

Tuesday, December 5 2023, 14:09 - SWBNO Power Complex

A long-term solution for reliable and efficient power.

Friday, October 13 2023, 10:52 - Letter to Our Customers: Saltwater Intrusion Update

We commit to keeping you updated. This letter shares the most recent information about the saltwater wedge based on the Army Corps' October 12 projections. Learn more about our next steps.

Wednesday, December 13 2023, 10:07 - Saltwater Intrusion FAQs

Got questions about Saltwater Intrusion? We've got answers.

Thursday, August 31 2023, 14:57 - Smart Meter Installations Starting Soon!

As of the end of August, we will have installed the necessary base stations and infrastructure to begin upgrading meters across the city, starting with our 1.5” and 2” meters.

Wednesday, August 9 2023, 08:28 - Learn more about our Backflow Prevention Program

You can help prevent cross connections in the City's water supply. A cross connection is a physical connection between the drinking water and a non-potable source. The most common form of cross connections on residential properties is a submerged hose in pools. Fill your vessels (tub, swimming pool, ornamental fountain, etc.) through an …

Thursday, August 31 2023, 08:57 - Improvements to Meter Reading, Smart Metering on Horizon

As we begin the three-year Smart Metering program, learn about our new meter reading strategy, which has improved our number of actual reads to over 95%.

Monday, July 24 2023, 08:55 - S. Claiborne Avenue Transmission Main Project

These exciting modernization projects allow SWBNO to continue to safely distribute drinking water to the entire Eastbank for generations to come.

Monday, June 12 2023, 07:32 - Sewerage and Water Board of New Orleans to Host Job Fair on June 9

The Sewerage and Water Board of New Orleans (SWBNO) is once again partnering with multiple agencies across the city to host a Job Fair on June 9, 2023, from 9 a.m. to 5 p.m. at the New Orleans Convention Center in LaNouvelle Ballroom, Sections A & B. Entrance is Lobby E.